Our referral program is simple:
- Refer a friend → You both get10%OFF
- Your friend also gets FREE DELIVERY by signing up for our email list
- No limit on referrals!
Share your referral link from your order confirmation page and start saving together.
Shipping policy
[Shipping Policy for Frozen Ramen Delivery]
[Order Processing and Delivery Schedule]
Orders received before 12:00 pm (EST) on Sunday will be delivered on the same week Tuesday by 11:00 pm.
Orders received before 12:00 pm (EST) on Monday will be delivered on the same week Wednesday by 11:00 pm.
Orders received before 12:00 pm (EST) on Tuesday will be delivered on the same week Thursday by 11:00 pm.
Deliveries are made from 2:00 pm to 11:00 pm(EST). Delivery partner company will notify you on the day of delivery via text message with the phone number or email you provided at checkout.
Delivery dates are estimates and may be affected by weather conditions, traffic, or other unforeseen circumstances. We will do our best to deliver your order as soon as possible but cannot be held liable for delays beyond our reasonable control.
[Order Notifications and Tracking]
You will receive a notification once the order is made. Also, you will receive a tracking number from our delivery company by email and text message on the delivery day as soon as our delivery company has scheduled a delivery.
If your order is not delivered on the day you received shipping notification, please contact us at [email protected] with your name and order number, and we will investigate it for you.
[Order Modifications and Cancellations]
Order modifications or cancellations must be requested before 12:00 pm (EST) on the day before your scheduled delivery date. Changes requested after this time may not be possible. Please contact us at [email protected] as soon as possible if you need to modify or cancel your order.
[Contactless Delivery Policy (Leave at Door)]
Deliveries are primarily conducted as contactless delivery (leave at door). If your building has a reception desk or concierge, the package will be handed to the receptionist. If there is no reception desk, the package will be left in front of your door or other safe location. For apartments or condominiums without a reception desk and where the unit number or buzz code is unavailable or unclear, packages may be left at the building entrance.
IMPORTANT - Please provide delivery instructions in the "DELIVERY INSTRUCTIONS" section on the shopping cart page. To ensure successful delivery, please include:
- Your complete unit/apartment number
- Buzz code or intercom number (if applicable)
- Building entrance instructions (e.g., "Use side entrance," "Gate code is 1234")
- Reception desk information (e.g., "Leave with concierge," "No reception available")
- Preferred contactless delivery location (e.g., "Leave at front door," "Leave at side entrance," "Leave in lobby")
- Any special access instructions for the delivery driver
Our delivery driver may contact you via phone call or text message during delivery. Please check your phone regularly during the delivery time window on your delivery day and maintain clear communication with the delivery driver to ensure smooth delivery completion.
IMPORTANT: We assume no responsibility for any loss or theft of packages after contactless delivery has been completed. Once you receive a text message or email notification confirming delivery completion, please promptly retrieve your package from the designated location.
[Frozen Product Quality and Storage Responsibility]
Please note that we guarantee product quality only until the time of delivery completion. As frozen items may thaw if left out for an extended period, customers are responsible for promptly storing the products in a freezer after delivery to maintain quality and safety. We are not liable for any deterioration, thawing, or spoilage caused by delayed retrieval of packages.
Due to the nature of frozen products, redelivery may require preparation of fresh items to ensure quality. In such cases, additional charges may apply.
[Customer Address Accuracy Requirements]
Customers are responsible for providing an accurate and complete delivery address (including unit number and buzz code where applicable). We are not responsible for delays, failed deliveries, or lost packages caused by incomplete or incorrect address information. Please double-check your delivery address before completing your order.
Please remember to use the "DELIVERY INSTRUCTIONS" section at checkout to provide complete delivery details including unit numbers, buzz codes, and any special access instructions.
[Delivery Areas and Shipping Rates]
As of March 2026, our delivery coverage is most of GTA, Ontario CANADA. Please check your postal code in our checkout section to confirm our coverage.
Shipping fees are set for each delivery area of the delivery company. Around Toronto is $8.50. From there, it adds up as you get farther away.
Shipping fees are calculated per 12 items (excluding Cha-shu). A standard delivery charge applies for up to 12 items. For orders of 13 to 24 items, the shipping fee will double, as the cost is based on each set of 12 units. Shipping charges for your order will be calculated and displayed at checkout.
Please note that a maximum of 36 frozen ramen items can be ordered per order. If you wish to order more than 36 items, please place separate orders or contact us directly at [email protected].
[Shipping Restrictions and Redelivery]
We do not ship to PO boxes or commercial addresses that cannot accept deliveries until 11 PM. If you request delivery by PO box or commercial address, it may not be delivered.
We do not offer delivery to commercial addresses that are unavailable for receipt until 11 PM. We do not offer delivery to PO boxes. Any orders made with a PO box as the delivery destination may face delivery issues. Should redelivery be required, customers will be responsible for both the product cost and the redelivery fee.
[Inventory Availability]
Since there are so many factors that can influence our inventory, there may be times when a product is unavailable. If that is the case, we will contact you for further action.
[In-Store Pickup]
If you would like to pick up your order at the store, please select the Store-pickup button and come to the store at the designated date and time. Alternatively, call the store directly at (647) 348-0667 or send a message to [email protected].
Pickup Location: 24 Wellesley St. West Rear, Toronto, ON M4Y 2X6
Pick-up schedule is based on store hours. Our store is closed on public holidays, so please be careful when choosing your pick-up date and time. Please have your order # or confirmation email ready when you come to pick up your order.
Pick-up orders will be held until the date you specify for pickup. If you cannot pick up your order on the specified date, please contact us in advance by e-mail ([email protected]).
[Refunds and Returns]
If your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Please note that we cannot accept returns or provide refunds for products that have thawed or deteriorated due to delayed retrieval after delivery completion.
[Contact Information]
If you have any further questions, please do not hesitate to contact us at [email protected]