FAQs

Products

Frozen Ramen is a product that can be eaten just by heat it up. No need to add water. Take it out of the bag, heating it up in a saucepan, and when the ice on the bottom is gone, it's ready to eat.
*We recommend heating in a saucepan, but you can also heat in the microwave. Here's how to heat it in the microwave.
How to cook Frozen Ramen
I'm sorry, but we are unable to accept custom orders for the thickness of the noodles or the contents of the frozen ramen. This policy helps us increase our production quantities, allowing us to deliver frozen ramen to as many customers as possible. We appreciate your understanding. Thank you!
No need to add water. The bottom layer of the frozen ramen kit is the frozen soup made at the ramen shop. Just warm it up and enjoy it deliciously.
We are very sorry, but we do not have halal ramen so far. We have vegan miso ramen, so I would appreciate it if you could try it.
All products in our online store are labeled with allergens.
If you want to check, please check the product description column of each product page.
Allergens and all ingredients are clearly stated in the product description.
Also, if you have any questions, please contact us.
To receive updates on the availability of the Frozen Ramen, please follow these steps:
  1. Visit our online store's each product page.
  2. Look for the "EMAIL ME WHEN AVAILABLE" button on the product page.
  3. Enter your name and email address in the provided field.
  4. Click the button.
Once you've completed these steps, our system will automatically send you an email notification as soon as the product is back in stock and available for purchase. This way, you'll be among the first to know about its availability!

Delivery

Currently, it is only available in Ontario in Canada.
Please check the postal code with delivery area checker.

URL
If your order is displayed as out of delivery area, it may be because you have not met the following two minimum order requirements.
1, Our minimum purchase requirement of $75.
2, Our minimum order quantity of 6.
We are very sorry, but at the moment we can only deliver to cities around Toronto.
We recognize that expanding our delivery area is very important to us. It takes a little time to deliver to new area customers while maintaining quality. We are also aiming to expand the delivery area as soon as possible, so we appreciate your understanding.
Delivery days are usually every Wednesday and Friday. Also, the cut-off time is until 12:00 noon on Sundays for Wednesday delivery and Wednesday for Friday delivery date, so the shortest is the 2 days, and the longest is 7 days.　However, the delivery schedule may change due to public holidays or the schedule of the delivery company.
The delivery fee is determined by the number of cardboard boxes. Orders up to 14 pieces are treated as one box, and the delivery fee will increase if more than that. 14 Items are calculated as one cardboard box.
No worries. We can change it, so please contact us first. If you contact the delivery company directly and change it yourself, the delivery may fail. we cannot accept any change of the delivery address after 9:00 am the day before delivery.
Of course there is.
There is a View Your order button in the order confirmation email, so you can check it there.

With the View your order button, you can check the order details and the tracking URL on the day of delivery (the URL will appear on the day of delivery), so you can check the real-time delivery status from there.
If the frozen ramen has already melted when the customer opens the box immediately after delivery, we will usually process a refund or redelivery.

Please contact us by e-mail (info@ramenraijin.com) with a photo or video of the product that requires a refund or redelivery. We would like our support team to get back to you as soon as possible.
Unfortunately, we do not.
We do not ship to PO boxes. If you request delivery by PO box or business address, it may not be delivered.

Store Pickup

YES, we can!

We have ice packs at the store. Please let us know in advance if you need one.
Of course you can!
You pay at the online store and pick it up at the store, or you can go directly to the store and purchase it.
*However, please note that if you go directly to the store, there may be a small amount of inventory.